| Customer Services
Free Returns & Exchanges
Fashion by Spyce Online would like to thank you for shopping online with us! Please follow the return/exchange instructions included with your merchandise. If you request an exchange, shipping charges will not be added to your order. This applies to the standard ship method or this amount can be applied towards an express ship method. Please note that the original cost of shipping is non-refundable unless there was a mistake or error with your order.
Processing Time
Allow 5 business days from the date we receive your package to process your return/exchange. If a credit card refund is issued, allow an additional 2 - 4 business days for the credit to post to your credit card account and 1 - 2 billing cycles for the transaction to reflect on your billing statement since each bank's processing time varies.
Procedure
- Complete the Return & Exchange Form and retain your order invoice for your records.
- If you are returning item(s) only, complete the "Returns" section. If you are exchanging item(s), complete the "Returns" section and complete the "Exchanges" section.
- Complete the "Your Information" section if the exchange order requires information that is different from your original order.
- Pack and seal the merchandise securely (in the original package if possible) and include the Return & Exchange Form.
- Use the Return Label and affix the label to the outside of your return package.
- Drop off your return package to any post office.
Returns
We will issue a refund for the original amount paid on the merchandise returned, excluding the shipping and handling fee unless we have made an error with your order. Refunds will be issued on merchandise returned within 30 days of the initial purchase. Refunds are issued in the original form of payment unless otherwise requested. If the order was paid by multiple methods, the refund will be issued first to the credit card.
Exchanges
Exchanges
are subject to availability. By the time your exchange order is processed, the item(s) you have requested may be sold out. Since we do not backorder, once an item is sold out it is no longer available. Any balance due/owed will be billed/refunded in the original form of payment and placed against the original billed person. Shipping charges will not be applied to your exchange order. If applicable, your credit card will not be billed for the exchange order until your order is shipped. At that time, you will receive an email confirming the exchange order shipment.
Delivery
Currently we only ship to the UK.
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